Question 1

What is AffiliOS?

Accepted Answer

AffiliOS is TopGrade Software's growth platform: affiliate management, referral tracking, loyalty points, rewards, wallets, commissions, campaigns and fraud prevention in one event-driven system.

Question 2

How long does setup take?

Accepted Answer

Most teams launch their first program in under a day: connect a payment provider or install the SDK, define a reward rule, and share your affiliate signup page.

Question 3

Do I need developers to run programs?

Accepted Answer

No. Once your product publishes events (one-time setup), reward rules, campaigns and promotions are configured entirely in the admin.

Question 4

Is there a free trial?

Accepted Answer

Yes — Starter and Growth plans include a 14-day free trial with full functionality and no credit card required.

Question 5

How does referral tracking work?

Accepted Answer

Affiliates share unique links or coupon codes. AffiliOS captures the referral, attributes conversions across devices within your cookie window, and records rewards in a double-entry ledger.

Question 6

Which commission models are supported?

Accepted Answer

Percentage, flat, recurring, lifetime, tiered and hybrid models — with overrides per product, country, campaign, plan and partner tier.

Question 7

How do payouts work?

Accepted Answer

Commissions mature through an approval window, then batch into payout runs via Stripe, PayPal or exportable bank files. Refunds and chargebacks claw back automatically.

Question 8

How does AffiliOS prevent fraud?

Accepted Answer

The fraud engine screens self-referrals, click flooding, disposable emails and velocity anomalies, assigns trust scores, and can hold suspicious commissions for review.

Question 9

Can I white-label AffiliOS?

Accepted Answer

Yes. Enterprise licensing runs AffiliOS on your domain with your branding, and you can host unlimited tenants for your own customers.

Question 10

Does AffiliOS support multiple products?

Accepted Answer

Yes — one partner identity spans every product you connect. Growth plans support 5 tenants; Scale and Enterprise are unlimited.

Question 11

Is there an API?

Accepted Answer

Everything in AffiliOS is available over REST: affiliates, referrals, rewards, wallets, payouts, reporting and webhooks for real-time events.

Question 12

Where is my data stored?

Accepted Answer

SaaS plans run on managed cloud infrastructure with daily backups and tenant isolation. Enterprise deployments can run in your own infrastructure.

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